Amazon Connect Chat and Messaging Fundamentals
$49
ENROLL NOWCourse Overview
What You'll Learn
- In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect chat and messaging channels.
- You will explore the available integration options, and understand how to use these channels in alignment with your organizational needs.
This course is part of the Amazon Connect curriculum. Amazon Connect chat and messaging channels allow customers to reach your organization through text-based communications. The supported Amazon Connect messaging channels are web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect chat and messaging channels. You will explore the available integration options, and understand how to use these channels in alignment with your organizational needs. By the end of this course, you will: - Identify Amazon Connect chat and messaging channels - Recognize benefits of Amazon Connect chat and messaging channels - Recognize the built-in features and integrations possible in Amazon Connect chat and messaging channels - Recall the agent and customer experience using Amazon Connect chat and messaging - Recognize considerations for Amazon Connect chat and messaging service quotas. - Recognize Amazon Connect chat and messaging security considerations.
Course FAQs
Is this an accredited online course?
Accreditation for 'Amazon Connect Chat and Messaging Fundamentals' is determined by the provider, Amazon Web Services. For online college courses or degree programs, we strongly recommend you verify the accreditation status directly on the provider's website to ensure it meets your requirements.
Can this course be used for continuing education credits?
Many of the courses listed on our platform are suitable for professional continuing education. However, acceptance for credit varies by state and licensing board. Please confirm with your board and {course.provider} that this specific course qualifies.
How do I enroll in this online school program?
To enroll, click the 'ENROLL NOW' button on this page. You will be taken to the official page for 'Amazon Connect Chat and Messaging Fundamentals' on the Amazon Web Services online class platform, where you can complete your registration.
