Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
$9.99
ENROLL NOWCourse Overview
What You'll Learn
- This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP).
- The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
Course FAQs
Is this an accredited online course?
Accreditation for 'Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)' is determined by the provider, Amazon Web Services. For online college courses or degree programs, we strongly recommend you verify the accreditation status directly on the provider's website to ensure it meets your requirements.
Can this course be used for continuing education credits?
Many of the courses listed on our platform are suitable for professional continuing education. However, acceptance for credit varies by state and licensing board. Please confirm with your board and {course.provider} that this specific course qualifies.
How do I enroll in this online school program?
To enroll, click the 'ENROLL NOW' button on this page. You will be taken to the official page for 'Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)' on the Amazon Web Services online class platform, where you can complete your registration.
