Apple Support Pro Certification Guide (SUP-2025)

Course Overview

This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. In this course, you will master essential skills to prepare for the Apple Support Pro Certification, covering all key areas from managing Apple devices to troubleshooting common issues. You'll explore how to work with Apple Configurator, mobile device management (MDM), and Apple's iCloud ecosystem. This training is designed to provide hands-on practice and in-depth knowledge needed for successful certification. The course journey starts with an introduction to MDM and progresses through managing Apple accounts, setting up iOS and macOS devices, privacy and security features, and using advanced diagnostic tools. Along the way, you’ll be guided through the steps for setting up, restoring, and troubleshooting both iOS and macOS devices, including using Apple Configurator for device management. Whether you're preparing for certification or simply enhancing your support skills, this course provides the tools and knowledge necessary to excel. You will be well-prepared to handle Apple device management, privacy, and security protocols with confidence. The course ensures you're ready for real-world support challenges while preparing for your certification exam. This course is suitable for IT professionals, support staff, and anyone interested in managing Apple devices in an organizational setting. Basic familiarity with Apple devices and operating systems is recommended, but no advanced experience is required.