Generative AI in Customer Service Operations Training
$49
ENROLL NOWCourse Overview
What You'll Learn
- This AI in Customer Service course equips you with the skills to modernize customer support using Generative AI.
- Learn how to personalize experiences and gain actionable insights through AI-driven feedback analysis.
- Understand the ethical implications of AI by diving into data privacy, bias mitigation, and transparency.
This AI in Customer Service course equips you with the skills to modernize customer support using Generative AI. Begin with the fundamentals of AI in digital customer service and explore how virtual assistants and chatbots can streamline interactions. Learn how to personalize experiences and gain actionable insights through AI-driven feedback analysis. Explore automation techniques to optimize call centers, knowledge bases, and engagement workflows. Understand the ethical implications of AI by diving into data privacy, bias mitigation, and transparency. Experience hands-on demos with tools like SendBird and Otter.ai to bring your learning to life. To be successful in this course, no prior experience is required, this course is beginner-friendly and ideal for support professionals and tech enthusiasts. By the end of this course, you will be able to: - Build and deploy conversational AI chatbots for smarter support - Personalize customer interactions using AI-driven feedback analysis - Automate operations using intelligent workflows and knowledge systems - Apply ethical AI practices with a focus on transparency and privacy Ideal for customer service professionals, support teams, and CX strategists.
Course FAQs
Is this an accredited online course?
Accreditation for 'Generative AI in Customer Service Operations Training' is determined by the provider, Simplilearn. For online college courses or degree programs, we strongly recommend you verify the accreditation status directly on the provider's website to ensure it meets your requirements.
Can this course be used for continuing education credits?
Many of the courses listed on our platform are suitable for professional continuing education. However, acceptance for credit varies by state and licensing board. Please confirm with your board and {course.provider} that this specific course qualifies.
How do I enroll in this online school program?
To enroll, click the 'ENROLL NOW' button on this page. You will be taken to the official page for 'Generative AI in Customer Service Operations Training' on the Simplilearn online class platform, where you can complete your registration.
