Legal Design: Crafting User-Centric Legal Solutions

Course Overview

Using design thinking, this course seeks to humanize and simplify legal services. Using interesting case studies and real-world examples, we will aim to demystify legal processes and simplify them for usage. Inspired by apps like the UK ICO's "Make a Complaint" automation, which streamlines the complaint procedure, and DoNotPay, an AI-powered tool helping consumers negotiate legal concerns, Learn from Clio's Legal Trends Report, which stresses remote legal solutions and services oriented around the client, and from the Plain Language Act of New Zealand, which aims to make government communications understandable and accessible. In the complicated field of law, putting the user first guarantees efficiency, accessibility, and openness. You will learn how to improve client involvement, apply design thinking to legal difficulties, produce simple, useful legal documents and services. Key techniques and strategies include multidisciplinary collaboration, plain language, and visual communication which help you innovate in the legal sector and effect significant change are offered by this course. This course is designed for a broad spectrum of legal practitioners, including attorneys, paralegals, legal designers, and law students. It is also suitable for professionals from various fields who are keen on enhancing the accessibility and user-friendliness of legal services. The diverse audience ensures a rich learning environment where different perspectives and experiences can be shared, fostering a deeper understanding of the importance and impact of legal design. No specific prerequisites are required for this course, making it accessible to anyone interested in the topic. However, having a fundamental grasp of legal procedures and a curiosity about design thinking will enrich the learning experience. Participants with this background will find it easier to grasp the concepts and apply them effectively in their respective fields. After this course, learners will be able to review the essentials of legal design and research how it can make legal services more user focused. They will employ design thinking strategies to develop easy to understand and accessible legal solutions, enhancing client interaction and communication. Additionally, participants will create and execute legal designs using these strategies to develop legal products, services, and processes that are easy for users to navigate, ultimately improving the user experience in legal contexts.