Managing Conflict

Course Overview

Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Conflict is inevitable in any workplace, but managing it effectively is a skill that can transform teams and organizations. In this course, you will learn practical techniques to identify, address, and resolve conflicts to create healthier and more productive work environments. You’ll develop key conflict-handling skills, explore resolution strategies, and gain insights into fostering a culture of accountability rather than blame. Your learning journey begins with understanding how to identify a blame culture and steps to eliminate it permanently. From there, you’ll delve into essential conflict management skills and explore proven techniques for resolving workplace disagreements while maintaining professional relationships. The course also introduces the Thomas-Kilmann model, which highlights the five key methods for conflict resolution and when to use each approach. Throughout the course, you’ll build the confidence to approach difficult situations calmly and effectively. By the end, you’ll have practical tools to navigate conflicts, strengthen team dynamics, and contribute to a healthier organizational culture. This course is ideal for professionals at all levels who want to improve workplace relationships and resolve conflicts constructively. No prior experience is required, making it accessible to everyone. The course is perfect for managers, team leaders, and anyone working in collaborative environments.